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President, Van Hooser Associates, Inc.
As an entrepreneur and business owner, Phil understands the complexities of building and sustaining a profitable enterprise. Since 1988, Phil has successfully developed and marketed customized keynote presentations, training programs and products on leadership. His company consistently experiences double-digit growth. The opportunities to work with executives, managers and front-line employees of U.S. and international corporations gives him a bird's eye view of the leadership strategies that work in business today.
Founder & Concept Director, Leaders Ought To Know®
A comprehensive leadership development initiative,
Leaders Ought To Know® maximizes leadership development through a
multi-faceted approach to learning. The initiative incorporates in-depth content, systematic delivery, consistent reinforcement and ongoing engagement and interaction to achieve each client's leadership development goals. As Founder and Concept Director, Phil is directly responsible for the strategic and creative direction of the initiative. 
Board Member, Farmers Bank & Trust Company
Phil is directly responsible for setting the strategic direction and goals for this locally owned financial institution. This includes developing, approving and overseeing appropriate internal policies and procedures, securing capable management to implement and oversee this direction while building shareholder value. This business environment provides Phil a practical opportunity to observe and evaluate leadership principles that directly affect organizational productivity and performance.
Business Author & Creator of Multiple Books and Training Tools
- We Need to Talk: Building Trust When Communicating Gets Critical
(Dulaney Publishing, 2010)
Like it or not, all relationships are impacted – positively or negatively – by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Networks are expanded or extinguished – all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
- Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
(Wiley, 2005.) Van Hooser uses his encounter with one very special cabdriver to illustrate a proven model that builds customer loyalty and improves profitability even in the most difficult business environments. Released by John Wiley & Sons in 2005, "Willie's Way" quickly reached #2 on the Barnes and Noble best-seller list and is a recurring top 25 pick in the customer service category. "Willie's Way" has also been released in Russian, Korean and Spanish markets.
- The Leadership Journey
This 24 course training system teaches managers and supervisors how to effectively handle conflict and confrontation, motivate their team, cope with change, sells ideas to their superiors, make quality decisions and many more critical leadership skills.
- Tips for Transformational IMPACT
Since 1996, Phil's monthly ezine has been a quick read filled with leadership and customer service tips -- drawn from the real world -- that help leaders, managers and supervisors cultivate great leaders who create competitive advantage.
Former FORTUNE 500 Human Resource Manager
From 1980 to 1988, Phil's responsibilities included multi-plant human resource activities for both unionized and non-unionized facilities in heavy manufacturing and consumer products organizations. He directly supervised training, safety and employee relations functions while introducing quality-focused, team-driven programs. These environments afforded Phil the opportunity to test and prove the leadership and customer service strategies he presents.
Past President, National Speakers Association
As President and a member of the national board of director's executive committee, Phil offered guidance and oversight to NSA's board. His term of service as President of NSA ran from July 2009 to July 2010.
Murray State University Alumni Board of Governors
Phil worked as a liaison between the university and its more than 50,000 alumni to support programs consistent with the university's strategic plan, to initiate special activities that provide positive interaction for the Murray State family -- past, present and future.
Achievements & Credentials
2011 - "Top5 Speaker” designation by Speakers Platform, one of the United States most prominent speakers bureaus. Out of hundreds of nominees, Phillip Van Hooser has risen to become one of the world’s most respected and compelling speakers in leadership. Each year, Speakers Platform recognizes five speakers, within fifteen popular topic areas, based on: expertise, professionalism, innovation within the topic area, client testimonials & references, presentation skills, original contribution to the field and public votes cast at the Speaking.com Web site. Over 14,000 votes were cast from business leaders, educators, association members and others from around the world for the 2011 nominees.
2006 - CPAE - Council of Peers Award of Excellence, Member, Speaker Hall of Fame. Only those professional speakers who have reached the highest level of speaking performance as judged by their peers are selected for the National Speaker's Association CPAE Speaker Hall of Fame.
2000 - Small Business Person of the Year, Ocala/Marion County (FL) Chamber of Commerce
1993 - CSP - Certified Speaking Professional, National Speakers Association. The highest earned designation of professional achievement conferred by the National Speakers Association.
1989 - MBA, Nova Southeastern University, Ft. Lauderdale, FL
1979 - BS, Marketing, Murray State University, Murray, KY
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