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For the past twenty years, corporate groups and associations throughout the U.S. and beyond have trusted Phillip Van Hooser and his expertise to provide solutions for the leadership and customer service issues their people face.
Van Hooser's reputation for transforming managers into leaders and service providers into service professionals has proven to be a sure bet.
Phil's experience as a manager for FORTUNE 500 heavy manufacturing and consumer products companies and a director for a locally owned community bank has taught him the methods that equip executives and managers to lead their people more effectively and serve their customers more successfully.
His best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, and his management training system, The Leadership Journey, have been used by companies all across the U.S. and beyond to help their people become more successful leaders and service professionals.
Phil’s 700 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership and customer service case studies from which to learn.
Van Hooser wraps this multi-layer experience into customized keynote presentations, training courses and personalized coaching sessions for his clients -- and when his strategies are implemented, organizations and individuals
- experience lower turnover rates and higher productivity
- enjoy improved management/employee relations
- crystallize organizational vision into action
- manage change efficiently and maximize the opportunities it brings
- understand how to motivate today's "new breed" of employee
- communicate successfully with co-workers, superiors and customers
- develop a renewed spirit for serving their employees and customers
Imagine what would happen to your organization if your managers:
...were increasingly confident in their leadership skills
...were respected by their employees and customers
...consistently made good quality decisions
...successfully handled conflicts and confrontations
...led by example and involvement instead of intimidation
...valued the contributions of their team
...renewed their focus on setting and achieving goals
...committed to serving the needs of their employees and customers?
One client described it this way:
"Your points...will provide my managers with guidance and tools to use, not only over the next few months, but also over their entire careers."
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