Drawn from Phil’s popular book, Willie’s Way, this keynote on how to win customers presents six proven approaches that build profitable, loyal customer relationships. From listening to customers, to making the ordinary exchange extraordinary, to making the last few moments of every customer interaction count, this keynote presentation reveals the secret tools of exceptional customer service professionals. When these strategies are applied, managers, sales and front line staff can increase customer retention rates, make current customers their best sales tool, generate more sales and create a stellar customer service reputation.
Learn How to Win Customers
When these principles of how to win customers are applied to their own enterprises, managers and front line staff will learn:
- How to treat customers so they come back again
- How to please customers so they tell their friends
- How to gain customers’ long-term business by exceeding their expectations and
- How to build customer loyalty by applying the six secrets.