Digital Brochure
Download a copy of Phil's digital brochure here:
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Presentation Summaries
To ensure you get the message that’s right for your people, Phil custom designs his work to meet your unique goals. You discuss with Phil the leadership or customer service issues you want addressed and he'll create a solution to do just that.
The value of Phil's work is realized when his strategies are implemented. Just a few of the benefits organizations and individuals experience include:
- lower turnover rates and higher productivity
- improved management/employee relations
- organizational vision is crystallized into action
- change is managed efficiently and the opportunities it brings maximized
- managers understand how to motivate today's "new breed" of employee
- improved communications with co-workers, superiors and customers
- a renewed spirit for serving their employees and customers is achieved
The following outlines will help you and Phil begin building the unique keynote presentation, training program or coaching solution you require.
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"Transformational Leadership"
Competitive, growth-oriented businesses require multi-faceted leaders who generate profits while improving employee performance and retention. Through real-life examples and thought-provoking discussions, Phil offers executives and managers practical strategies that will transform the way they solve complex leadership issues like:
- Establishing trust through leadership
- Equipping leaders to empower their people
- Managing change and maximizing the opportunities change brings
- Motivating today's new breed of employee
- Handling conflict and confrontation
- Building cohesive, high performance teams
Issues to Consider:
- Leadership vs. Management - There Is A Big Difference
- Defining successful leadership • The essential element of leadership
- The key to establishing trust
- Commandments for leaders
- Twenty common leadership sins
- Leading Through Change
- Three absolutes of change
- The truth about embracing change
- Eight steps to successfully manage and make the most of change
- Building Work Teams That Work
- Do you have a group, a mob or a team?
- Two types of authority...which do you use?
- Evolving leadership styles
- The difference between "power" and "empowerment"
- Overcoming barriers to team building
- Understanding the "5 Cs" of team building
"Your talk inspired all present... I'm thrilled with the results..."
--Verizon
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"6 Secrets of Service Professionalism"
Based on his best-selling book about one special cab driver who embodied the secrets of exceptional customer service, Phillip Van Hooser shows business leaders how applying six techniques to their own enterprises will boost performance and profitability while building profitable, loyal customer relationships. These strategies from "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty" work for company executives, managers and frontline staff. Anyone who has direct contact with customers -- inside the organization or across the counter -- can build profitable, long-term customer relationships using these proven strategies. Learn how to:
- Connect immediately with every customer
- Design a personalized service solution for each customer's needs
- Offer special treatment that creates a lasting, positive impression
- Create winning, long lasting relationships with your customers
- Turn your customers into repeat buyers who recommend you again and again
Issues to Consider:
- Customer service professionalism in practice
- Secrets of high achievers
- Characteristics of customer-focused professionals
- Pitfalls of a losing attitude
- Cornerstones of a winning attitude
- Strategies for building your professional image
"Your many customer service oriented anecdotes and stories were right on the mark…just what our audience needed to hear…Thank you for going the extra mile and exceeding our expectations!"
--Iowa Department of Economic Development
For insights on Phil's content and delivery style, preview his leadership and customer
service presentations now. |
