http://www.vanhooser.com/newsletter/2008/episode-15-diversity-and-leadership/ Practical examples, useful illustrations and workable ideas for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams. Fri, 21 Nov 2008 05:12:26 +0000 http://wordpress.org/?v=2.2