http://www.vanhooser.com/newsletter/2010/issue-120-be-a-great-communicator-at-work-or-anywhere-2-explain-the-process/ Practical examples, useful illustrations and workable ideas for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams. Fri, 18 May 2012 09:39:23 +0000 http://wordpress.org/?v=2.2