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<channel>
	<title>Transformational Leadership &#038; Service</title>
	<link>http://www.vanhooser.com/newsletter</link>
	<description>Practical examples, useful illustrations and workable ideas for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams.</description>
	<pubDate>Thu, 10 Jun 2010 21:02:46 +0000</pubDate>
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		<copyright>&#xA9;Phillip Van Hooser </copyright>
		<managingEditor>info@vanhooser.com (Phillip Van Hooser)</managingEditor>
		<webMaster>info@vanhooser.com</webMaster>
		<category>Business: Leadership and Customer Service</category>
		<ttl>1440</ttl>
		<itunes:keywords>phil van hoosier,philip van hoozer,Vanhooser,vanhoosier,vanhoozer</itunes:keywords>
		<itunes:subtitle>Phillip Van Hooser's Podcast for Transforming Leaders and Service Professionals</itunes:subtitle>
		<itunes:summary>A twice a month podcast, Transformational Leadership and Service is committed to helping you improve your leadership and customer service skills. In each episode, we will discuss techniques for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams. If you want common sense strategies you can use immediately, please join Phillip Van Hooser for the Transformational Leadership and Service podcast.</itunes:summary>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:category text="Business">
  <itunes:category text="Management &amp; Marketing"/>
</itunes:category>
<itunes:category text="Business">
  <itunes:category text="Careers"/>
</itunes:category>
<itunes:category text="Business"/>
		<itunes:owner>
			<itunes:name>Phillip Van Hooser</itunes:name>
			<itunes:email>info@vanhooser.com</itunes:email>
		</itunes:owner>
		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
		<itunes:image href="http://vanhooser.com/images/philvanhooserpodcast.jpg" />
		<image>
			<url>http://www.vanhooser.com/images/Phillip_VanHooser_Podcast_sm.jpg</url>
			<title>Transformational Leadership &#038; Service</title>
			<link>http://www.vanhooser.com/newsletter</link>
			<width>144</width>
			<height>144</height>
		</image>
		<item>
		<title>Episode 29 - The Triangle of Success</title>
		<link>http://www.vanhooser.com/newsletter/2009/episode-29-the-triangle-of-success/</link>
		<comments>http://www.vanhooser.com/newsletter/2009/episode-29-the-triangle-of-success/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 15:12:35 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Motivation]]></category>

		<category><![CDATA[Success]]></category>

		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2009/episode-29-the-triangle-of-success/</guid>
		<description><![CDATA[Episode 29 Transcript - The Triangle of Success

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/episode29-the-triangle-of-success.pdf" title="The Triangle of Success">Episode 29 Transcript - The Triangle of Success</a></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2029%20-%20The%20Triangle%20of%20Success&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2009%2Fepisode-29-the-triangle-of-success%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

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<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 29 Transcript - The Triangle of Success </itunes:subtitle>
		<itunes:summary>Episode 29 Transcript - The Triangle of Success</itunes:summary>
		<itunes:keywords>Motivation,,Success,,Leadership,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 28 - Do Leaders Think?</title>
		<link>http://www.vanhooser.com/newsletter/2009/episode-28-do-leaders-think/</link>
		<comments>http://www.vanhooser.com/newsletter/2009/episode-28-do-leaders-think/#comments</comments>
		<pubDate>Mon, 04 May 2009 22:20:01 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2009/episode-28-do-leaders-think/</guid>
		<description><![CDATA[Episode 28 Transcript - Do Leaders Think?

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/episode28-do-leaders-think.pdf">Episode 28 Transcript - Do Leaders Think?</a></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2028%20-%20Do%20Leaders%20Think%3F&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2009%2Fepisode-28-do-leaders-think%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

	</p>]]></content:encoded>
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<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 28 Transcript - Do Leaders Think? </itunes:subtitle>
		<itunes:summary>Episode 28 Transcript - Do Leaders Think?</itunes:summary>
		<itunes:keywords>Leadership,,Podcasts,,Uncategorized</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 27 - 3 Tough Leadership Questions</title>
		<link>http://www.vanhooser.com/newsletter/2009/episode-27-3-tough-leadership-questions/</link>
		<comments>http://www.vanhooser.com/newsletter/2009/episode-27-3-tough-leadership-questions/#comments</comments>
		<pubDate>Mon, 02 Mar 2009 21:31:50 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2009/episode-27-3-tough-leadership-questions/</guid>
		<description><![CDATA[

    

	]]></description>
			<content:encoded><![CDATA[</p>
<p class="addtoany_share_save_container">
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	</p>]]></content:encoded>
			<wfw:commentRss>http://www.vanhooser.com/newsletter/2009/episode-27-3-tough-leadership-questions/feed/</wfw:commentRss>
			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/113/0/three-tough-leadership-questions.mp3" length="1663032" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 27 - 3 Tough Leadership Questions</itunes:subtitle>
		<itunes:summary>A twice a month podcast, Transformational Leadership and Service is committed to helping you improve your leadership and customer service skills. In each episode, we will discuss techniques for successfully handling leadership, management and customer service issues like conflict and confrontation, motivating employees, building long-lasting customer relationships, managing change and building cohesive teams. If you want common sense strategies you can use immediately, please join Phillip Van Hooser for the Transformational Leadership and Service podcast.</itunes:summary>
		<itunes:keywords>Leadership,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 26 - A Matter of Trust</title>
		<link>http://www.vanhooser.com/newsletter/2008/episode-26-a-matter-of-trust/</link>
		<comments>http://www.vanhooser.com/newsletter/2008/episode-26-a-matter-of-trust/#comments</comments>
		<pubDate>Tue, 25 Nov 2008 16:27:38 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Success]]></category>

		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2008/episode-26-a-matter-of-trust/</guid>
		<description><![CDATA[Episode 26 Transcript - A Matter of Trust
If you appreciate this episode, I&#8217;d welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser/pdfs/episode26-a-matter-of-trust.pdf" title="A Matter of Trust">Episode 26 Transcript - A Matter of Trust</a></p>
<p><span lang="EN">If you appreciate this episode, I&#8217;d welcome a recommendation at<br />
<a href="http://www.linkedin.com/in/phillipvanhooser">http://www.linkedin.com/in/phillipvanhooser</a></span></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2026%20-%20A%20Matter%20of%20Trust&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2008%2Fepisode-26-a-matter-of-trust%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

	</p>]]></content:encoded>
			<wfw:commentRss>http://www.vanhooser.com/newsletter/2008/episode-26-a-matter-of-trust/feed/</wfw:commentRss>
			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/112/0/a-matter-of-trust.mp3" length="1451951" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 26 Transcript - A Matter of Trust

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser </itunes:subtitle>
		<itunes:summary>Episode 26 Transcript - A Matter of Trust

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser</itunes:summary>
		<itunes:keywords>Success,,Leadership,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 25 - Am I Managing My Stress? Test</title>
		<link>http://www.vanhooser.com/newsletter/2008/episode-25-am-i-managing-my-stress-test/</link>
		<comments>http://www.vanhooser.com/newsletter/2008/episode-25-am-i-managing-my-stress-test/#comments</comments>
		<pubDate>Wed, 12 Nov 2008 15:25:32 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Stress Management]]></category>

		<category><![CDATA[Success]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2008/episode-25-am-i-managing-my-stress-test/</guid>
		<description><![CDATA[Episode 25 Transcript - Am I Managing My Stress? Test
If you appreciate this episode, I&#8217;d welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/episode25-am-i-managing-my-stress-test.pdf" title="Am I Managing My Stress? Test">Episode 25 Transcript - Am I Managing My Stress? Test</a></p>
<p><span lang="EN">If you appreciate this episode, I&#8217;d welcome a recommendation at<br />
<a href="http://www.linkedin.com/in/phillipvanhooser">http://www.linkedin.com/in/phillipvanhooser</a></span></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2025%20-%20Am%20I%20Managing%20My%20Stress%3F%20Test&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2008%2Fepisode-25-am-i-managing-my-stress-test%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

	</p>]]></content:encoded>
			<wfw:commentRss>http://www.vanhooser.com/newsletter/2008/episode-25-am-i-managing-my-stress-test/feed/</wfw:commentRss>
			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/111/0/am-i-managing-my-stress-test.mp3" length="1485530" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 25nbsp;Transcript - Am I Managing My Stress? Test

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser </itunes:subtitle>
		<itunes:summary>Episode 25nbsp;Transcript - Am I Managing My Stress? Test

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser</itunes:summary>
		<itunes:keywords>Stress,Management,,Success,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 24 - 3 Methods for Determining Individual Needs</title>
		<link>http://www.vanhooser.com/newsletter/2008/episode-24-3-methods-for-determining-individual-needs/</link>
		<comments>http://www.vanhooser.com/newsletter/2008/episode-24-3-methods-for-determining-individual-needs/#comments</comments>
		<pubDate>Mon, 06 Oct 2008 15:18:53 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Motivation]]></category>

		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2008/episode-24-3-methods-for-determining-individual-needs/</guid>
		<description><![CDATA[Episode 24 Transcript &#8212; 3 Methods for Determining Individual Needs
If you appreciate this episode, I&#8217;d welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/3methods-for-determining-individual-needs.pdf" title="3 Methods for Determining Individual Needs">Episode 24 Transcript &#8212; 3 Methods for Determining Individual Needs</a></p>
<p><span lang="EN">If you appreciate this episode, I&#8217;d welcome a recommendation at<br />
<a href="http://www.linkedin.com/in/phillipvanhooser">http://www.linkedin.com/in/phillipvanhooser</a></span></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2024%20-%203%20Methods%20for%20Determining%20Individual%20Needs&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2008%2Fepisode-24-3-methods-for-determining-individual-needs%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

	</p>]]></content:encoded>
			<wfw:commentRss>http://www.vanhooser.com/newsletter/2008/episode-24-3-methods-for-determining-individual-needs/feed/</wfw:commentRss>
			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/109/0/3-methods-for-determining-indivi.mp3" length="1371780" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 24 Transcript -- 3 Methods for Determining Individual Needs

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser </itunes:subtitle>
		<itunes:summary>Episode 24 Transcript -- 3 Methods for Determining Individual Needs

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser</itunes:summary>
		<itunes:keywords>Motivation,,Leadership,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 23 - Controlling Emotion&#8211;Rationally</title>
		<link>http://www.vanhooser.com/newsletter/2008/episode-23-controlling-emotion-rationally/</link>
		<comments>http://www.vanhooser.com/newsletter/2008/episode-23-controlling-emotion-rationally/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 15:36:34 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Stress Management]]></category>

		<category><![CDATA[Communication]]></category>

		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2008/episode-23-controlling-emotion-rationally/</guid>
		<description><![CDATA[Episode 23 Transcript &#8212; Controlling Emotion&#8211;Rationally
If you appreciate this episode, I&#8217;d welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/episode23-controllingemotions--rationally.pdf" title="Controlling Emotion--Rationally">Episode 23 Transcript &#8212; Controlling Emotion&#8211;Rationally</a></p>
<p><span lang="EN">If you appreciate this episode, I&#8217;d welcome a recommendation at<br />
<a href="http://www.linkedin.com/in/phillipvanhooser">http://www.linkedin.com/in/phillipvanhooser</a></span></p>
<p class="addtoany_share_save_container">
    <a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save?sitename=Transformational%20Leadership%20%26%20Service&amp;siteurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F&amp;linkname=Episode%2023%20-%20Controlling%20Emotion--Rationally&amp;linkurl=http%3A%2F%2Fwww.vanhooser.com%2Fnewsletter%2F2008%2Fepisode-23-controlling-emotion-rationally%2F"><img src="http://www.vanhooser.com/newsletter/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Save/Bookmark"/></a>

	</p>]]></content:encoded>
			<wfw:commentRss>http://www.vanhooser.com/newsletter/2008/episode-23-controlling-emotion-rationally/feed/</wfw:commentRss>
			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/108/0/episode23-controllingeemotion-rationally.mp3" length="1426366" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 23 Transcript -- Controlling Emotion--Rationally

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser </itunes:subtitle>
		<itunes:summary>Episode 23 Transcript -- Controlling Emotion--Rationally

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser</itunes:summary>
		<itunes:keywords>Stress,Management,,Communication,,Leadership,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Episode 22 - Communicating Nose-to-Nose</title>
		<link>http://www.vanhooser.com/newsletter/2008/episode-22-communicating-nose-to-nose/</link>
		<comments>http://www.vanhooser.com/newsletter/2008/episode-22-communicating-nose-to-nose/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 14:04:33 +0000</pubDate>
		<dc:creator>Phil Van Hooser</dc:creator>
		
		<category><![CDATA[Communication]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://www.vanhooser.com/newsletter/2008/episode-22-communicating-nose-to-nose/</guid>
		<description><![CDATA[Episode 22 Transcript &#8212; Communicating Nose-to-Nose
If you appreciate this episode, I&#8217;d welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser

    

	]]></description>
			<content:encoded><![CDATA[<p><a href="http://vanhooser.com/pdfs/episode22-communicating-nose-to-nose.pdf" title="Episode 22 - Communicating Nose-to-Nose">Episode 22 Transcript &#8212; Communicating Nose-to-Nose</a></p>
<p><span lang="EN">If you appreciate this episode, I&#8217;d welcome a recommendation at<br />
<a href="http://www.linkedin.com/in/phillipvanhooser">http://www.linkedin.com/in/phillipvanhooser</a></span></p>
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			<enclosure url="http://www.vanhooser.com/newsletter/podpress_trac/feed/105/0/communicating-nose-to-nose.mp3" length="1468156" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>Episode 22 Transcript -- Communicating Nose-to-Nose

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser </itunes:subtitle>
		<itunes:summary>Episode 22 Transcript -- Communicating Nose-to-Nose

If you appreciate this episode, I'd welcome a recommendation at
http://www.linkedin.com/in/phillipvanhooser</itunes:summary>
		<itunes:keywords>Communication,,Podcasts</itunes:keywords>
		<itunes:author>Phillip Van Hooser</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
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