Issue 127 - 4 Strategies for Long Term Success
Tuesday, March 15th, 2011Just a few days ago, I was traveling through Ocala, Florida, when I decided to stop over for dinner with an old friend. I lived in Ocala when I started my company and began sharing my leadership philosophy professionally.We were about to order when I felt someone tap me on the shoulder.
“You’re Phillip Van Hooser,” the stranger declared confidently. “An older version of the Phillip Van Hooser I used to know, but I’m sure it’s you. I would recognize that voice anywhere.”
I was both honored and confounded. His face looked vaguely familiar. But I had no idea who I was addressing.
“You’re right. I’m Phillip Van Hooser. But, you have me at a disadvantage,” I said. “I’m sorry, but I don’t recognize you.”
The stranger smiled broadly. “No need to be sorry. It’s understandable. It’s been at least 20 years since we’ve seen each other. And I know with your work you’ve seen a bunch of people since then.”
Eventually, the stranger revealed his identify. I discovered this guy had been part of the very first supervisory training program that I conducted for a Florida manufacturing company way back in 1988. He and about 30 of his supervisory colleagues were “lucky” enough to be on the receiving end of a 37-week, 100+ hour training series led by me-a very enthusiastic, though at that time, unproven trainer.
We spent the next few minutes catching up. Jim told me he was still a supervisor with the same company and was now in his 32nd year. Over the years, the company had faced many challenging times. As a result of acquisitions, recessions, reorganizations, etc., the company had been reduced in size by more than fifty percent. Many of my supervisory students had since left the company-some by choice, some by invitation. However, Jim proudly proclaimed himself one of the “survivors.”
“What’s your secret, Jim?” I asked. “How have you managed to be successful for the last three decades in such a tumultuous business environment?” I asked.
“It’s really very simple,” he declared. “Every day I strive to do the four things my mother told me to do many years ago when I landed my first job.”
“What four things?” I asked.
Jim proceeded to share four simple initiatives that I suggest every leader would do well to emulate.
1) Every day, do what you’re told to do.
We all answer to someone. And ultimately, someone somewhere is being held accountable for the work we are supposed to be doing. The process works better for all involved if we embrace our work assignments with a high level of professionalism and commitment. Whether the task assigned us is critical or mundane; exhilarating or exhausting; visible or anonymous, we should work with an unwavering conviction to do what we are told.
2) Do what you’re told to do, when you’re told to do it.
Nothing is more frustrating or infuriating, than to expect someone to do something, only to discover later that it has not been done within the time constraints that were established. Need an example? Think appliance repair person. You sit at home waiting for hours for the appearance of the repair person because you were told to expect them “sometime between 11:00 and 4:00.” When they never appear-or even call with an explanation-who gets a call from you? Of course, you call their boss and proceed to give that person an ear full. It’s all so unnecessary.
3) Do what you’re told to do, the way you’re told to do it.
Though creativity and imagination are flaunted by many, it’s consistent performance and flawless follow through that pay the bills. We’re instructed to do a job in a particular way not to insult our ingenuity or to restrict our resourcefulness, but because the way we’re told to do it has been proven to work in the past or it is what the customer wanted and was promised. Either way, following the beaten, established path-doing what you’re told to do, the way you’re told to do it-helps avoid the hidden (and unnecessary) hazards of unknown terrain.
4) And while doing what you’re told to do, always strive to make your boss look good.
“Sure, that’s great,” you may be thinking. “But what if I don’t like my boss? Why should I go out of my way to make her look good?” That’s simple. You do so, because she’s still your boss. You wouldn’t want (or appreciate) an employee who did things to make you look bad simply because they didn’t like you personally. So, don’t be that kind of person yourself. Rise above your initial inclinations. Prove your professionalism. Remember, like it or not, the person who exerts more control over your professional future than any other single person is none other than your dear old boss. I’m not much of a gambler, but if you make him/her look good, the Las Vegas odds makers are betting that your professional chances will improve as well. Now that’s risk worth taking.
Principles such as these generally don’t require a lot of further development and/or explanation. You either “get it” or you don’t. Those that “get it” are still reading this. You understand that success-especially leadership success-is always about putting the team and its members-your followers-first.
But, we must also remember that we are in the positions we occupy, enjoying the opportunities made available to us, because someone-usually that person is our boss-believed in us and our ability to lead. They, therefore, opened a door for us to move through. The least we can do is to do our best to make that person look good. How is the best way to make him/her look good? By doing good work ourselves. Nothing reflects better on an individual than to shine a bright light on the fruit of his/her labor.
As for those who just don’t “get it,” well, they stopped reading this a while ago. They were probably the kids that despite their mother’s warning went outside anyway without their head covered-and promptly caught a cold.
Personally, I think Jim-and his mother-are right on target. The right work, done right, in the right way and at the right time is a concept that never goes out of style. Making your boss look good in the process-now that’s something even a mother could love!




