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Why & How to Empower Employees
Should you empower employees? Only if you want to build a nimble business. Let me explain. [Watch the Video] My professional journey began with the dawning of the 1980s. And what a volatile time it was! For example, history records that the U.S. inflation rate peaked at 14.76% in April 1980. Correspondingly, the Fed Fund […]
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Why You SHOULD Have That Difficult Conversation at Work
© Can Stock Photo / gstockstudio Is a Difficult Conversation Really the Best Strategy? Most of us were taught early on that honesty is the best policy. But as we grow older and assume more personal and professional responsibility, the scope and breadth of problems we encounter grow more complex. The problems we are responsible […]
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What to Think About BEFORE All-Employee Meetings
Photo by Marcelo Dias Team building can be significantly impacted during all-employee meetings. Usually, leaders have great intentions and hopes when conducting these team meetings. They want to make sure everyone feels celebrated, and they want to be transparent in sharing information. However, sometimes the after-effects of the meeting are less than ideal for team […]
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Talk With People: 6 Steps to Cut Complaints & Build Connection
Use these six communication steps when you talk with people, and watch complaints subside and your relationships improve!
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Managing the Leadership Struggle
I don’t know about you, but I’m missing the pre-pandemic days. Lately, so many of us seem to be struggling. We’re worried about health and safety, job security, childcare, homeschooling, family issues and work-life balance. And those among us managing other people may also be in the middle of a very real leadership struggle. Here […]
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Not Training Leaders? Here’s What You’re Risking
Some people — okay, most people — are pitched into the leadership fray without really knowing how to perform. Some have the potential to lead and have demonstrated great technical expertise. But few naturally possess the leadership skillset to be successful right out of the chute. And unfortunately, studies show most organizations don’t provide much […]
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Leadership Sin
People regularly lose their golden opportunity to lead for one of three reasons. They either don’t recognize, or refuse to stop doing those things followers despise. What leadership sin do employees and followers detest? Keep reading.
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Build Trust Between A Multi-Generation Workforce
When your employees trust you, they will listen, learn, follow, and grow with you long-term. Building trust between a multi-generation workforce requires intentional focus. There are subjects you should and should not talk about, questions you should and should not ask, and actions you must absolutely take. So how do you know what to do […]
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3 Fundamentals for Acknowledging Customers
Why is acknowledging customers so important? The first few seconds of any business encounter set the stage for the business relationship to follow. Use these three fundamental sentences when acknowledging customers to build more purposeful business encounters.
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