Talk With People: 6 Steps to Cut Complaints & Build Connection
Sep 09, 2021 | Phillip Van Hooser
"A complaint is a symptom that a problem may exist." That’s a line in a customer service book I wrote several years ago. But complaints don’t only…
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A Leadership Lesson Learned the Hard Way
Aug 10, 2021 | Phillip Van Hooser
What is the one leadership lesson you’ve learned the hard way? Think about it for a minute — whatever it is, has it stuck with…
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I’m Positive: How to Avoid Assumptions
Jul 15, 2021 | Phillip Van Hooser
For Three Stooges fans out there, you’ll probably remember the following bit. If you’re not a fan, hang on — their routine illustrates a common…
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Winning the Emotional WAR
Jun 15, 2021 | Phillip Van Hooser
It’s the one question I get asked most often in my leadership management training sessions. And it’s fueled with bewilderment and exasperation. Here it is:…
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Success Lessons from Moving Day
Jun 01, 2021 | Phillip Van Hooser
Moving Day — whew!! Last Wednesday, Susan and I helped our daughter and son-in-law unload the last U-Haul truck marking their big move from one…
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Grow or Swell… Are You Creating Positive Leadership Goodwill?
May 18, 2021 | Phillip Van Hooser
Negative or Positive Leadership? Picture it. Eighty-five top managers from a well-known national organization jammed into a meeting room for a one-day leadership retreat. I…
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