Posts by Phillip Van Hooser

Talk With People: 6 Steps to Cut Complaints & Build Connection image

Talk With People: 6 Steps to Cut Complaints & Build Connection

Sep 09, 2021 | Phillip Van Hooser


"A complaint is a symptom that a problem may exist." That’s a line in a customer service book I wrote several years ago. But complaints don’t only…

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A Leadership Lesson Learned the Hard Way image

A Leadership Lesson Learned the Hard Way

Aug 10, 2021 | Phillip Van Hooser


What is the one leadership lesson you’ve learned the hard way? Think about it for a minute — whatever it is, has it stuck with…

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I’m Positive:  How to Avoid Assumptions image

I’m Positive: How to Avoid Assumptions

Jul 15, 2021 | Phillip Van Hooser


For Three Stooges fans out there, you’ll probably remember the following bit. If you’re not a fan, hang on — their routine illustrates a common…

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Winning the Emotional WAR image

Winning the Emotional WAR

Jun 15, 2021 | Phillip Van Hooser


It’s the one question I get asked most often in my leadership management training sessions. And it’s fueled with bewilderment and exasperation. Here it is:…

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Success Lessons from Moving Day image

Success Lessons from Moving Day

Jun 01, 2021 | Phillip Van Hooser


Moving Day — whew!! Last Wednesday, Susan and I helped our daughter and son-in-law unload the last U-Haul truck marking their big move from one…

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Grow or Swell… Are You Creating Positive Leadership Goodwill? image

Grow or Swell… Are You Creating Positive Leadership Goodwill?

May 18, 2021 | Phillip Van Hooser


Negative or Positive Leadership? Picture it. Eighty-five top managers from a well-known national organization jammed into a meeting room for a one-day leadership retreat. I…

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