HomeArticles by: Phillip Van Hooser
Phillip Van Hooser

Author: Phillip Van Hooser
Phillip Van Hooser, CSP, CPAE is committed to helping organizations transform their business outcomes by building engaged employee relationships. He is an award-winning keynote speaker and author on leadership, service and communication. His popular book, “Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty” recently hit #1 in Customer Relations on the Kindle store. Connect with Phil on LinkedIn and Facebook.
How to Handle Confrontation to Make a Bad Situation Better
October 15, 20193 Steps to Build Trust & Business Value
October 8, 2019How Can I Improve My Customer Service?
October 1, 20193 Fundamentals for Acknowledging Customers
September 24, 2019Exceeding Customer Expectations Rock Star & Resort Style
September 17, 2019How to Build Customer Confidence: Routines Rule
September 10, 2019How to Boost Sales and Customer Service with 1 Question
September 3, 2019How Company Policy Hurts Customer Service
August 27, 2019How to Define Professionalism
August 16, 2019How to Discuss Poor Performance With an Employee
August 13, 2019Phil Van Hooser Honored with NSA’s Cavett Award
August 2, 2019Be More Successful
July 30, 2019High Performance Secrets
July 23, 2019Love Your Job
July 15, 2019A Day In Agriculture
July 8, 2019Determine Individual Needs of Your Employees
June 26, 2019A Professional Triple Threat
June 24, 20197 Potential Communication Issues
June 18, 2019Dumb Questions Leaders Ask
June 11, 2019Think Like A Leader
June 4, 2019Know Your Team in 5 Simple Questions
May 28, 2019Who Should Be Promoted?
May 21, 20193 Ways To Be An Above Average Leader
May 13, 20193 Ways To Redefine Routine Work Activities
May 7, 2019Brutal Honesty, Does It Hurt or Help?
April 23, 2019