Latest VHA Posts

Talk With People: 6 Steps to Cut Complaints & Build Connection image

Sep 09, 2021 | Phillip Van Hooser

Talk With People: 6 Steps to Cut Complaints & Build Connection


"A complaint is a symptom that a problem may exist." That’s a line in a customer service book I wrote several years ago. But complaints don’t only…

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Mental Health At Work Doesn’t Matter If image

Aug 24, 2021 | Alyson Van Hooser

Mental Health At Work Doesn’t Matter If


Some people are exhausted with the talk about mental health in the workplace and culture in the organization. They want their people to ‘just show…

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A Leadership Lesson Learned the Hard Way image

Aug 10, 2021 | Phillip Van Hooser

A Leadership Lesson Learned the Hard Way


What is the one leadership lesson you’ve learned the hard way? Think about it for a minute — whatever it is, has it stuck with…

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I’m Positive:  How to Avoid Assumptions image

Jul 15, 2021 | Phillip Van Hooser

I’m Positive: How to Avoid Assumptions


For Three Stooges fans out there, you’ll probably remember the following bit. If you’re not a fan, hang on — their routine illustrates a common…

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Dating At Work — Cool or No? image

Jun 29, 2021 | Alyson Van Hooser

Dating At Work — Cool or No?


When you put a group of people together in person, if they spend enough time with each other, eventually, somebody is likely going to have…

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Winning the Emotional WAR image

Jun 15, 2021 | Phillip Van Hooser

Winning the Emotional WAR


It’s the one question I get asked most often in my leadership management training sessions. And it’s fueled with bewilderment and exasperation. Here it is:…

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