Latest VHA Posts

How to Manage Your Manager image

May 04, 2022 | Phillip Van Hooser

How to Manage Your Manager


Too often good employees and good leaders have good intentions, yet they find themselves at a disconnect. So what can you do when you find you need…

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Setting Better Expectations with Your Team image

Apr 19, 2022 | Alyson Van Hooser

Setting Better Expectations with Your Team


Could you be setting better expectations with your team? If you're looking to improve performance, starting with baseline expectations may be the next right step…

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World-Class Service & The Masters Who Create It image

Apr 07, 2022 | Phillip Van Hooser

World-Class Service & The Masters Who Create It


During my 30+ year professional speaking career, I’ve enjoyed a number of incredible, world-class service experiences.  But my experience from twenty years ago this week is…

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Your Leadership Is Measured Against This… image

Mar 30, 2022 | Alyson Van Hooser

Your Leadership Is Measured Against This…


Leadership performance is constantly being evaluated by employees today. It's important that you know how you measure up because it could be that you need…

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The Secret to Motivating Your People image

Mar 02, 2022 | Phillip Van Hooser

The Secret to Motivating Your People


How do I motivate my people? It’s the single most frequently asked question I get when training supervisors and managers. Leaders are desperate for a…

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Avoid Communication Issues Using These 11 Questions image

Feb 17, 2022 | Alyson Van Hooser

Avoid Communication Issues Using These 11 Questions


Every big decision generates obstacles and opportunities. How can leaders avoid backlash from a decision? Elevating your communication is certain to help and is a…

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