Latest VHA Posts

Vision: Do You Know Where You’re Goin’ To? image

Jan 20, 2022 | Phillip Van Hooser

Vision: Do You Know Where You’re Goin’ To?


Forgive the incorrect grammar, but superstar singer, Diana Ross made famous the following lyrics: Do you know where you're goin' to?Do you like the things…

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Tornados, Turnover, & To-Do Lists image

Jan 06, 2022 | Alyson Van Hooser

Tornados, Turnover, & To-Do Lists


On the night of December 10th, 2021, primal instinct came over me. We had no more time – the F4 tornado was here. While it…

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How to Be Heard: Is It Passion or Rationale? image

Nov 17, 2021 | Phillip Van Hooser

How to Be Heard: Is It Passion or Rationale?


A few years back, a young woman heard me share the “earning the right to be heard” process in a communication skills course. Later she…

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What’s Your Version of “Veterans Day”? image

Nov 11, 2021 | Alyson Van Hooser

What’s Your Version of “Veterans Day”?


I witnessed a make-or-break moment recently. As I sat across the table from Jim, a manager poked his head into Jim's office and asked, “Hey,…

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In Conflict, Is Your Focus Wrong? image

Oct 19, 2021 | Alyson Van Hooser

In Conflict, Is Your Focus Wrong?


Do you hate the idea of handling conflict and confrontation with those you work with? Most of us do, and most of us are unprepared…

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Talk With People: 6 Steps to Cut Complaints & Build Connection image

Sep 09, 2021 | Phillip Van Hooser

Talk With People: 6 Steps to Cut Complaints & Build Connection


"A complaint is a symptom that a problem may exist." That’s a line in a customer service book I wrote several years ago. But complaints don’t only…

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