Love Your Job Human nature causes people to be drawn to activities that excite, inspire and fulfill them. However, we all know life and work are not always exciting, inspiring and fulfilling. Sometimes you are called to rise above what you wish you could avoid completely. Whether you love your job or not, all of
The University of Kentucky College of Agriculture, Food and Environment Research and Education Center was and is a critical resource not only in western Kentucky, but the entire United States for animal science and crop science. In 1973, I had my first “real” job at the UKREC. I came off the farm so I understood
There is not a person out there who has never made mistakes at work — don’t let IG, Snapchat, or some other form of highlight reel deceive you. It is encouraging though, that the most successful people are the ones who have likely made multiple mistakes along the way! There is hope ?! It is
If you have beef with someone, you’re not enjoying hamburgers ? on your lunch break — you have issues with someone ?. How you handle these interpersonal issues at work affects you, the people around you, and your potential future opportunities. Here are 3 tips to help you kill the beef at work, check it
Clients often ask me, “Phil, when it comes to my employees, how can I actually determine individual needs?” Maybe you’ve wondered the same thing. That’s a great question and it deserves a logical, commonsense answer. There are three primary ways to determine your followers’ needs — and none works perfectly alone. But when applied in
In baseball, a triple threat is a player who can hit, run and throw — someone highly proficient in all three of the major aspects of the game. In life and work, a professional triple threat is an individual possessing knowledge, skills and desire — who is adept in three critical areas that set the
Far too often, communication issues are at the heart of problems at work. Like it or not, your professional work and relationships are impacted by your ability to communicate. Communication is not only a verbal experience, in a very real sense it is also sensory in nature.
Questions leaders ask can, as Geoffrey Colvin said, ” [dumb questions] cut to the heart of the matter, posing a blunt challenge to someone or something…”. As I mentioned in an earlier blog post [Think Like A Leader], I believe preventative leadership is based on strategic thinking and proactive questioning.
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Woo, Wow & Win Your Customers’ Long-Term Loyalty!
Based on the hard-earned wisdom of a cabdriver who spends time with customers every single day, this customer service book offers business leaders a chance to reconnect with the fundamentals of good sales and customer service.
- Pre Order Now, Releasing September 30, 2019
- Hard cover, 138 pgs