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love your job

Love Your Job

Love Your Job Human nature causes people to be drawn to activities that excite, inspire and fulfill them. However, we all know life and work are not always exciting, inspiring and fulfilling.  Sometimes you are called to rise above what you wish you could avoid completely.  Whether you love your job or not, all of

Speak Up

Before You Speak Up

I believe you can ignite your professional success when you boldly speak up.  But, no matter how incredible your presentation, product or proposition is, before you can get a seat at the table, your professional reputation has to get you through the door.


A Day In Agriculture

The University of Kentucky College of Agriculture, Food and Environment Research and Education Center was and is a critical resource not only in western Kentucky, but the entire United States for animal science and crop science.  In 1973, I had my first “real” job at the UKREC.  I came off the farm so I understood

mistakes at work

Mistakes At Work: Rise Up from a Slip Up

 There is not a person out there who has never made mistakes at work — don’t let IG, Snapchat, or some other form of highlight reel deceive you.  It is encouraging though, that the most successful people are the ones who have likely made multiple mistakes along the way!  There is hope ?!  It is

Kill The Beef: Interpersonal Issues At Work

If you have beef with someone, you’re not enjoying hamburgers ? on your lunch break — you have issues with someone ?.  How you handle these interpersonal issues at work affects you, the people around you, and your potential future opportunities.  Here are 3 tips to help you kill the beef at work, check it

determine individual needs

Determine Individual Needs of Your Employees

Clients often ask me, “Phil, when it comes to my employees, how can I actually determine individual needs?”  Maybe you’ve wondered the same thing.  That’s a great question and it deserves a logical, commonsense answer. There are three primary ways to determine your followers’ needs — and none works perfectly alone.  But when applied in

A Professional Triple Threat

A Professional Triple Threat

In baseball, a triple threat is a player who can hit, run and throw — someone highly proficient in all three of the major aspects of the game.  In life and work, a professional triple threat is an individual possessing knowledge, skills and desire — who is adept in three critical areas that set the

7 Potential Communication Issues

7 Potential Communication Issues

Far too often, communication issues are at the heart of problems at work.  Like it or not, your professional work and relationships are impacted by your ability to communicate.  Communication is not only a verbal experience, in a very real sense it is also sensory in nature.

Dumb Questions Leaders Ask

Questions leaders ask can, as Geoffrey Colvin said, ” [dumb questions] cut to the heart of the matter, posing a blunt challenge to someone or something…”.  As I mentioned in an earlier blog post [Think Like A Leader], I believe preventative leadership is based on strategic thinking and proactive questioning.

News & Features

Woo, Wow & Win Your Customers’ Long-Term Loyalty!

Based on the hard-earned wisdom of a cabdriver who spends time with customers every single day, this customer service book offers business leaders a chance to reconnect with the fundamentals of good sales and customer service.

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