Customer Relationships
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Sep 9, 2021
Talk With People: 6 Steps to Cut Complaints & Build Connection
Use these six communication steps when you talk with people, and watch complaints subside and your relationships improve!
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Oct 1, 2019
How Can I Improve My Customer Service?
If you’re wondering, “how can I improve my customer service performance?” here are three practical tips to help you deliver thoughtful, personalized service to customers.
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Sep 24, 2019
3 Fundamentals for Acknowledging Customers
Why is acknowledging customers so important? The first few seconds of any business encounter set the stage for the business relationship to follow. Use these three fundamental sentences when acknowledging customers to build more purposeful business encounters.
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Sep 10, 2019
How to Build Customer Confidence: Routines Rule
Routines rule our lives — for good or for bad. At work, positive routines build customer confidence. But sometimes even good work habits can lead to bored, disinterested customer service responses. Here are 3 tips to help you redefine your routine job activities in order to find overlooked opportunities to serve your customers better!
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May 21, 2013
How to Turn Even the Most Difficult Customer into Your Biggest Fan
How to Turn Even the Most Difficult Customer into Your Biggest Fan Today, I’ve invited Marilyn Suttle and Lori Jo Vest, authors of “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” to share an excerpt from their bestselling business book. While the focus is on customer service, I […]
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