customer service Archives | Van Hooser Associates, Inc

Jan 3, 2020

63 Things People Wish You’d Do At Work

There’s a really fine line we all should walk when it comes to pleasing people. #1 You should never compromise your integrity. #2 You shouldn’t obsess over making everyone happy. However, when it comes to work, if there are some things you can easily start or stop doing in order to elevate yourself in the […]

Oct 1, 2019

How Can I Improve My Customer Service?

If you’re wondering, “how can I improve my customer service performance?” here are three practical tips to help you deliver thoughtful, personalized service to customers.

Sep 24, 2019

3 Fundamentals for Acknowledging Customers

Why is acknowledging customers so important? The first few seconds of any business encounter set the stage for the business relationship to follow. Use these three fundamental sentences when acknowledging customers to build more purposeful business encounters.

Sep 17, 2019

Exceeding Customer Expectations Rock Star & Resort Style

Exceeding customer expectations isn’t reserved for rock stars and ultra-luxury resorts. When you repeatedly give customers more than they expect, you can count on loyal fans and five-star ratings!

Sep 10, 2019

How to Build Customer Confidence: Routines Rule

Routines rule our lives — for good or for bad. At work, positive routines build customer confidence. But sometimes even good work habits can lead to bored, disinterested customer service responses. Here are 3 tips to help you redefine your routine job activities in order to find overlooked opportunities to serve your customers better!

Sep 3, 2019

How to Boost Sales and Customer Service with 1 Question

Every company wants more sales and happier customers, right? They spend a lot of money on promotions and processes while overlooking an easier, cheaper approach. Here’s how to boost sales and customer service with one question. Check this out.

Aug 27, 2019

How Company Policy Hurts Customer Service

Some of the biggest customer service challenges organizations have to deal with are created by their own company policy. Here’s how company policy hurts customer service and what companies can do to avoid these challenges in the first place.

Aug 20, 2019

Increase Customer Retention Rates

No matter your gender, generation or geography, there are a few things you can do every time you interact with a customer that will increase customer retention rates. Check out these practical, actionable tips for you and your team to implement today!

Aug 16, 2019

How to Define Professionalism

There are a lot of people who value professionalism but there aren’t as many who practice professionalism. I often get asked, “Phil, what’s your definition of professionalism?” Even though there are many definitions to consider, how to define professionalism — for me — must focus on practical application. Here’s my definition.

customer service