Managing Confrontation
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Sep 9, 2021
Talk With People: 6 Steps to Cut Complaints & Build Connection
Use these six communication steps when you talk with people, and watch complaints subside and your relationships improve!
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Feb 25, 2020
Lose Your Temper? This 1 Question Helps
Lose Your Temper? This 1 Question Helps I’m often asked about what leaders need to do — or stop doing — in order to be most effective. That’s a broad subject with too many concepts to address here. So let’s talk about just one. And to me, it’s the single best way I know to […]
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Nov 12, 2019
Don’t Say ‘You Know Who You Are’
‘You know who you are’ is a phrase great leaders don’t say when addressing performance issues. The fallout from this phrase is significant, here’s why.
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Oct 15, 2019
How to Handle Confrontation to Make a Bad Situation Better
Knowing how to handle confrontation successfully is a skill that all leaders need in their toolkit. So if you’ve been avoiding confrontation for fear of doing more harm than good, read on. These steps on how to handle confrontation will help you more effectively resolve those uncomfortable situations.
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