We Need to Talk: Building Trust When Communicating Gets Critical

“Leaders who find it hard to listen, often find it hardest to lead.”

From the frontline to the C-suite, communication impacts all facets of business operations. Bottom line results like sales, customer and employee relationships, productivity, cost reduction and profitability can all be improved with better communication!

This presentation is for anyone needing help with their communication skills. Based on Phil’s book by the same title, this keynote presents six commonsense strategies that will immediately improve communication results.

And when applied to their own enterprises, business owners, managers and front line staff understand how to:

• Improve business relationships through listening skills
• Rein in “brutal honesty,” and deliver difficult, sensitive messages with tact
• Rebuild believability when truthfulness hasn’t always been practiced
• Reduce conflict, build trust and improve team and customer relations

This program is perfect for:

• ​All staff levels
• New managers, emerging leaders and high potentials transitioning to leadership
• Managers and teams struggling with conflict or confrontation issues
• Customer service teams

Motivating Managers, Millennials & Misfits

Funny title, but it’s a serious topic. More than any other issue, leaders struggle with how to motivate employee performance. Yes, the performance of younger generation employees, but also the performance of all employee groups. 

Whether you’re working with Millennials, Baby Boomers, Gen X, or up-and-coming Gen Z, Phillip Van Hooser’s approach will help you motivate individual employee performance long-term.

• Learn the communication secrets that work with Baby Boomers, Gen X, Millennials or Gen Z
• Learn two motivational truths that apply to all generational groups
• Identify five clues to any employee’s level of motivation
• Explore methods to discover what really motivates each employee

This program is perfect for:

• All organizational levels
• Those managing and leading Millennial and Gen Z 
• New manages, emerging leaders and those leading employees senior to them
• Leaders and managers of organizations implementing transition and succession plans

Professionalism Is a Choice

“Successful people choose to do the things unsuccessful people could have done — should have done — but consciously chose not to do.”

Each day employees, managers, executives and leaders make choices that speak volumes about their commitment to service and professionalism. Choices and actions that either say, “I am a professional” or “I think I am good enough to get by.”

Is the “good enough” mentality is costing your organization money, market share and reputation? This presentation offers solid practices that will set your team apart from the competition!

Set your organization ahead of the competition by learning:

• How to solve problems rather than assign blame
• Why integrity and reputation cannot be compromised and how to protect them
• How to reverse the negative behaviors of whining and whispering
• 12 practical choices that build professional image and impact the bottom line

This program is perfect for:

• ​Leaders at all organizational levels
• New managers, emerging leaders and high potentials transitioning to leadership
• Sales and customer service teams

Don’t Hold Your Breath: Keys to Lead Change, Transition and Transformation

“Trying not to change is like trying not to breathe — if you succeed, you die.”

Leaders at every organizational level know change is inevitable and never-ending. It’s an all-encompassing reality that doesn’t go away. For those leading the charge, future success rides on a sound approach to embrace change, guide transition and energize transformation.

For organizations seeking the best outcome, this keynote is a realistic look at successfully managing change. It is drawn from Phil’s professional experiences spanning four decades of work with hundreds of organizations, large and small.  And thousands of leaders — prepared and struggling — during extended periods of change, transition and transformation — including his own!

For leaders, this presentation will reveal the real world lessons for successful change, transition and transformation including:

• The characteristics of change that impact your organization
• 4 truths impacting change for your people
• The relationship between change and transition
• Key steps to successfully lead transformation

This program is perfect for:

• All staff levels
• Leaders charged with guiding people, projects and processes through organizational change

It’s Your Call: Tools & Rules for Big League Decision Making

“When the vision is clear, decisions are always easier.”

Leaders don’t generally intend to make poor decisions. Leaders struggle with decision making for one primary reason — they’ve never learned a solid process for smart decision making. It’s Your Call: Tools & Rules for Big League Decision Making will show you and your team how to take the lead in making smart decisions.

From Phil’s training at Wendelstedt’s Professional Umpire School, his work in Employee Relations, Human Resources / Safety, and his experience as a leadership training expert for top U.S. companies, you will:

• Discover the importance of having the necessary – but seldom taught — tools for decision making
• Get tips for avoiding “heat of the moment,” disastrous decisions
• Assess your understanding of the written — and unwritten — rules for smart decisions
• Learn a step-by-step process for making better decisions
• Understand the factors affecting how and when to make “the call”

This program is perfect for:

• New managers, emerging leaders and high potentials transitioning into leadership
• Leaders and managers in safety / security roles
• Decision makers at all organizational levels