leadership management training

Leadership Management Training for Better Performance Results

Leadership Management Training that Expands Leadership Skills,  Empowers Team Performance & Solves Real Work-World Issues

Everything we do in our leadership management training is to help your leaders, managers and teams deliver their best performance results.

The leadership management training, service and communication concepts we present in the training room must work where you apply them — in the front office, on the shop floor, in the board room — in the situations and circumstances where performance and results matter most.

You have our commitment: If it doesn’t work “out there,” we won’t present it “in here.”

Companies that increase their number of talented managers and engaged employees achieve HIGHER EARNINGS PER SHARE than their competitors.

Gallup, 2012

Leadership Management Training to Transform People & Performance

“Ground Rules Leaders Ought to Know”

You’ve tapped high potentials and emerging leaders for advancement — but are they ready? What is the plan to prepare them for the leadership requirements of their new roles?

Foundational leadership training helps reduce the unnecessary risks and costs of untrained leaders. This training session will guide new or unprepared supervisors and managers to assess approaches and actions that often sabotage leadership effectiveness and learn strategies to recognize and prevent common, counter-productive leadership behaviors.

Discover what leaders ought to know, what leaders ought to do – and what leaders ought NEVER do.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Preparing for Professional Transition
    The Triangle of Success
    The Circle of Expertise
    The Sphere of Engagement
  • 10 Cardinal Sins of Leadership
  • 10 Commandments for Leaders
  • The Value of “Dumb Questions”

“Influential Leadership”

Elevate results by learning what the most influential leaders know! Discover the qualities and behaviors that increase leadership influence. Evaluate the impact of using power and authority and the consequences of misusing it. Employ the strategies that equip and propel individual performance and empower the performance of others. Take away skills that quickly transfer to current circumstances to create immediate improvements.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Leadership Defined
    3 Basic Assumptions
    Characteristics of Effective Leaders
  • Evolving Leadership Styles
    2 Types of Authority
    The Essence of Power in Practice
    Predictable Emotional Responses
  • Coaching, Counseling and Empowering
    The Essence of Empowerment in Practice
    6 Levels of Empowerment

“We Need to Talk”

All areas of life are impacted by the effectiveness of our communication. Customers are won or lost – employees are encouraged or de-motivated – professional networks are expanded or extinguished – all by how well we communicate. In this session, discover power strategies to build empathy, rebuild believability, rein in brutal honesty, overcome communication barriers and talk “with” anyone.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Key Elements of Leadership Communication
  • The Six Step Communication Process
  • Barriers to Communication
  • 3 Powerful Listening Techniques
  • The Art of the De-Brief
  • Six Steps to Talk “With” People

“The Foundation for Management Success”

Leaders are measured on the ability to deliver on organizational goals and achieve performance standards. This session equips leaders to improve outcomes with increased strategic knowledge and management skills. Take away practical tools to more effectively plan, set objectives, direct, delegate and control.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Fundamental Expectations
    4 Primary Supervisory / Management Functions
    4 Primary Resources to be Managed
    7 Management Critical Considerations
  • The Art of Planning
    2 Approaches to Planning
    9 Steps in the Planning Process
  • The Art of Organizing
    7 Criteria for Effective Objectives
  • The Art of Directing
    What, When and How to Delegate
  • The Art of Controlling
    2 Types of Organizational Controls
    3 Key Steps in an Effective Control Process

“Motivating Managers, Millennials & Misfits”

More than any other issue, leaders struggle with how to motivate employee performance. Yes, the performance of Millennials and Gen Z, but also the performance of all their employees. If you are dismayed and just plain don’t understand why people act the way they do — this session gives you answers you need.

Discover the two truths about motivation that apply to any generation — any individual. Recognize predictable behavior patterns of people and finally understand why they act the way they do.

Whether you lead Boomers, GenX, Millennials or the up-and-coming GenZ, you’ll learn what drives and genuinely motivates individual employee performance long-term.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Leading the “New Breed”
    Characteristics of the “New Breed”
    Millennials, Gen Z and Motivation
  • The Philosophy of Motivation
    The “Needs Theory” of Motivation
    The “2-Factor Theory” of Motivation
    The “Reinforcement Theory” of Motivation
  • The Nature of Human Nature
    2 Types of Motivation
    Common Organizational Motivators
    2 Motivational Truths
    3 Methods for Identifying Individual Needs
    5 Common Behavior Patterns of People

“Building Work Teams That Work”

Recruiting and retaining high-caliber individuals is difficult enough. Getting them all to work together is tougher still.  This session reveals how to overcome common team building concerns and demonstrates how to move teams from conflict and confrontation to creative collaboration. Achieve greater innovation and outcomes when you know and apply the steps to build work teams really do work!

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Recognizing the Difference
    Groups, Mobs and Teams
    Team Building Defined
    Coming to Grips with the 5 Cs of Team Building
  • Overcoming the Barriers of Confrontation
    Practical Steps for Managing Confrontations
  • Recognizing Team Building Challenges
    Indications of Existing Team Problems
    Indications of Existing Leadership Problems
    Anticipating Team Building Concerns

“Capitalizing on Leadership Challenges”

Yes, change brings new problems. But for those willing to see it, change also brings new opportunities! Learn the truth about change and fear and a success strategy for managing both. Then be ready to capture competitive advantage with a step-by-step model for making high quality decisions. The result — a mindset that thrives on change and seizes opportunities others are afraid to explore.

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • The Challenges of Change
    2 Truths Impacting Change
    4 Fear-Based Facts
    4 Universal Fears
  • The Challenges of Decision Making
    3 Elements of Risk in Decision Making
    2 Professional Considerations
    4 Decision Making “Brainstorming” Questions
    4 Decision Making “Progress” Questions
    5 Bases for Decision Making Success

“Secrets for Influential Service & Professionalism”

Successful business leaders value the connection between customer service,  professionalism and bottom line profitability. Build loyalty, goodwill and bottom line results with a renewed commitment to practical service excellence and professionalism — this session offers solid, commonsense steps to set your team apart from the competition!

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Customer Service and Professionalism in Practice
    Professionalism Defined
    5 Steps to Build Trust
    The Art of the Apology
    6 Secrets to Woo, Wow and Win Customers
  • Managing Attitudes
    5 Pitfalls of a Losing Attitude
    5 Cornerstones of a Winning Attitude
    12 Commitments to Maximize Personal and Professional Impact

“Earning the Right to be Heard™”

Want to increase the odds customers or company leaders seriously consider your proposal? Want to capitalize on your one shot to “be heard” by decision makers? Looking to set your proposal — and yourself — far ahead of your competitors? Want to earn credibility and follow-up opportunities even when your ideas aren’t accepted? This session gets you inside the head of decision makers to address their must-have-answered questions. Discover a proven method for preparing and communicating high-quality presentations that grow business and earn you the right to be heard!

Length: Typically half-day onsite, however we tailor each training session to the client’s specific needs.

Content may include:

  • Establishing the Connection
    The 6-Step Communication Model
  • Listening to Learn
    2 Primary Areas of Concern
    3 Powerful Listening Techniques
  • Earning the Right to be Heard
    2 Fundamental Assumptions
    2 Foundational Objectives
    3-Sentence Opening Statement
  • Anticipating and Preparing for 5 Critical Questions

Key Features

Time-tested Content

Tailored for Your Specific Needs

Strategic, Commonsense Skills

Face-to-face Training for High Engagement

Dynamic, Engaging Discussion & Delivery

Who Benefits

Team Leads

Service Staff

New Managers, Emerging Leaders

Supervisors, Managers

Directors, Executives

About Our Leadership Management Training

Leadership Management Training That’s Right for Your Team

  • Select one training course, a combination, or all of them.
  • Not sure which training sessions are right for your team?
  • Ask us to recommend a training plan for your unique requirements.
  • We’ll be glad to suggest options for you to consider.

Let’s talk about a training plan customized for your team.

Reinforce & Extend Leadership Management Training

Most of our clients do. Combine our onsite leadership management training with our pre-designed online training courses and you get the best of both worlds:

  • Content-rich, highly engaged onsite management training.
  • Comprehensive online leadership management training to reinforce learning.

Learn more about our online training here.

leadership management training

Reinforce & Extend Leadership Management Training with Support Tools

leadership books

we need to talk

customer service book

Ready for leadership management training customized for your unique situation?