Building Performance, Profit & People

  • 5 Things Every Professional Should Do

    Recently I was invited to dinner with a New York Times and Wall Street Journal #1 Best Selling Author.  After a quick introduction of everyone at the table, he told a story about a 5 second encounter with a young man that went badly.  His story about this young man drove home the importance of […]

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  • 5 Things Every Professional Should Do

    Recently I was invited to dinner with a New York Times and Wall Street Journal #1 Best Selling Author.  After a quick introduction of everyone at the table, he told a story about a 5 second encounter with a young man that went badly.  His story about this young man drove home the importance of […]

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  • Great Communicators Customize

    Great communicators are needed in the operating room, in the show room, in the classroom, in the boardroom and even in the living room. Improve your personal communication by working for understanding. Here’s how.

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  • Improve Communication with 6 Questions

    Is on-going communication one of your least favorite parts of your job?  Here are 6 questions you should ask yourself during the communication process to improve communication results.

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  • “Something You Said Changed My Life”

    “Something You Said Last Year Changed My Life” Last year, I was with Coca Cola doing an internal educational training program and they invited me back for a 2nd year. When I walked in, I immediately was greeted by one of the participants. Daria came to me and said, “Phil, I’ve been so excited about, […]

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