The Customer Service Book to Woo, Wow & Win Long-Term Loyalty
In Willie’s Way, sales and customer service professionals learn 6 key practices for building a unique strategy to woo, wow and win customers’ long-term loyalty. Sales and customer service professionals can be successful even in the most difficult service circumstances. In this engaging customer service book that reveals a chance encounter with a South Carolina cabdriver, you will learn six proven ideas for exceptional customer service including:
- How to woo customers so they come back again and again
- How to wow customers so they tell their friends about you
- How to win customers’ long-term business by exceeding their expectations
- How to apply Willie’s Way to your own enterprises to build long-lasting customer loyalty.
“…absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service.”
R. G. Kelley, Director of Sales Training North America, Axcan Pharma, Inc.