Distrust Doesn’t Encourage Work From Home Productivity

A recent article reveals one approach that is, frankly, troubling to me. The article, “Just Because You’re Working From Home Doesn’t Mean Your Boss Isn’t Watching You,” detailed real and perceived circumstances fraught with long lasting concerns.

New technology and tactics for ensuring work from home productivity are resulting in the perception of mistrust between bosses and employees, feelings of “being spied upon” and ultimately the erosion of company culture.  Each is a significant concern if the leader’s longterm goal is to build stronger, more engaged relationships with employees.

The one thing I know for sure is that all of us must stay in touch with our employees, especially when we can’t see and interact with them in person.

I have a professional protege who works for me. For several months before the onset of the COVID-19 crisis, she has been working from her home.  Every Monday morning we have a scheduled “What’s Coming Up” meeting by phone.  It could just as easily be via Zoom, WebX, FaceTime, etc, if I really wanted to ensure she was out of her pajamas. But I don’t care.

From a professional perspective, all I want to know is what she will be working on in the coming week. Does she need any help? When does she expect to conclude her in-process projects? And she wants to know if that schedule meets with my approval.  If yes, great!  If no, we have some talking to do to realign the expectations and the related necessary efforts.

We communicate intentionally. While setting mutually agreed upon expectations, we’re maintaining our leader/employee connection and reinforcing performance standards.

The main thing is not to forget about each other.  We’re in this together, even if we’re not physically together.

Remember the axiom, “What gets measured gets done.” (Attributed to Rheticus in the 1550’s and more recently to management guru, Peter Drucker.)  So be very specific regarding your expectations, level of performance and appropriate timelines.

Managing work from home productivity is tricky, but it can be done successfully. Here are some additional ideas and a helpful tool for maintaining connection with remote employees while managing their work from home productivity.

So my answer to Jerry’s question, “How do I know my people are working from home?”

Communicate with intent. Set specific expectations. Inspect what you expect.

Engaged, connected leaders don’t rely on technology for that.

#workfromhomeproductivity #inspectwhatyouexpect #whatgetsmeasuredgetsdone #engagedleadership