Two Ways to Check Work from Home Productivity

Just last week I had an exchange with a colleague asking my take on how to check an employee’s work from home productivity. Jerry wrote, “I’m fielding a new question from my clients who now have a WFH workforce and…one of their first questions is, ‘How do I know my people are working from home?'” Jerry’s question boils down to how supervision from a distance can work effectively. Let’s take a closer look.
Two Ways to Check Work from Home Productivity
The question of an employee’s work from home productivity is an important one. One that I’m not sure most leaders and managers completely have their arms around yet.
But the work from home trend is likely to only increase. According to an article by Brookings on April 6th, “nearly one in five chief financial officers surveyed last week said they planned to keep at least 20% of their workforce working remotely…“
Distrust Doesn’t Encourage Work From Home Productivity
A recent article reveals one approach that is, frankly, troubling to me. The article, “Just Because You’re Working From Home Doesn’t Mean Your Boss Isn’t Watching You,” detailed real and perceived circumstances fraught with long lasting concerns.
New technology and tactics for ensuring work from home productivity are resulting in the perception of mistrust between bosses and employees, feelings of “being spied upon” and ultimately the erosion of company culture. Each is a significant concern if the leader’s longterm goal is to build stronger, more engaged relationships with employees.
Communicating Intentionally Can Help
The one thing I know for sure is that all of us must stay in touch with our employees, especially when we can’t see and interact with them in person.
I have a professional protege who works for me. For several months before the onset of the COVID-19 crisis, she has been working from her home. Every Monday morning we have a scheduled “What’s Coming Up” meeting by phone. It could just as easily be via Zoom, WebX, FaceTime, etc, if I really wanted to ensure she was out of her pajamas. But I don’t care.
From a professional perspective, all I want to know is what she will be working on in the coming week. Does she need any help? When does she expect to conclude her in-process projects? And she wants to know if that schedule meets with my approval. If yes, great! If no, we have some talking to do to realign the expectations and the related necessary efforts.
We communicate intentionally. While setting mutually agreed upon expectations, we’re maintaining our leader/employee connection and reinforcing performance standards.
The main thing is not to forget about each other. We’re in this together, even if we’re not physically together.
What Gets Measured Gets Done
Remember the axiom, “What gets measured gets done.” (Attributed to Rheticus in the 1550’s and more recently to management guru, Peter Drucker.) So be very specific regarding your expectations, level of performance and appropriate timelines.
Managing work from home productivity is tricky, but it can be done successfully. Here are some additional ideas and a helpful tool for maintaining connection with remote employees while managing their work from home productivity.
So my answer to Jerry’s question, “How do I know my people are working from home?”
Communicate with intent. Set specific expectations. Inspect what you expect.
Engaged, connected leaders don’t rely on technology for that.
#workfromhomeproductivity #inspectwhatyouexpect #whatgetsmeasuredgetsdone #engagedleadership
Recent Posts
-
How to Manage Your Manager
Too often good employees and good leaders have good intentions, yet they find themselves at a disconnect. So what can you do when you find you need to manage your manager? One of our viewers shared this scenario and asked this question… “I’m a very goal-driven person, and I have things I want to accomplish in my […]
-
Setting Better Expectations with Your Team
Could you be setting better expectations with your team? If you’re looking to improve performance, starting with baseline expectations may be the next right step for you. In Episode 10 of The Man & The Millennial Show, we offer you five questions to help you get better results by setting better expectations. #settingexpectations #betterexpectations #employeeengagement […]
-
World-Class Service & The Masters Who Create It
During my 30+ year professional speaking career, I’ve enjoyed a number of incredible, world-class service experiences. But my experience from twenty years ago this week is hard to top. In 2002, I spent 10 days working as a “paid volunteer” at The Masters Championship at Augusta National Golf Club. A tough job, but somebody’s got to […]